Privacy Policy

Last updated: April 22, 2026

1. Introduction

Marquess Home Security ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or services.

2. Information We Collect

We collect information you provide directly to us, including:

  • Name and contact details (email address, postal address)
  • Property information and service requirements
  • Communications you send to us
  • Survey and installation details

3. How We Use Your Information

We use the information we collect to:

  • Provide quotes and arrange property surveys
  • Communicate about your enquiry or installation
  • Improve our services and website
  • Send relevant information about our products (with your consent)
  • Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

  • Performance of a contract when you request our services
  • Legitimate interests in operating our business
  • Your consent for marketing communications
  • Legal obligations we must fulfill

5. Data Sharing

We do not sell your personal information. We may share your data with:

  • Service providers who assist in our operations
  • Professional advisors when necessary
  • Law enforcement when legally required

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Installation records are kept for 15 years to support warranty claims.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing
  • Request data portability
  • Withdraw consent

8. Cookies

Our website uses cookies to improve your experience. See our Cookies Policy for detailed information.

9. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, or destruction.

10. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Email: [email protected]

Address: Unit 7, Riverside Business Park, Molesey Road, West Molesey, Surrey KT8 2SE, United Kingdom